My Sincere Gratitiude to Tile Center – Stewarton Ter Montgomery Village MD 20886

June 3, 2013

 

Dear Amir:

I am writing to express my greatest appreciation for the work done by your team. Frank Merrikh has been my sales manager since 2009. He and Mr. Kim has overseen the work done at my home along with Fred and Antonio. In 2009-2010, I sold my Silver Spring home. Before selling the house, HGTV selected and showcased my home. Before HGTV came, Frank and his team remodeled the kitchen, the master bathroom, the powder room and the hall way bathroom. When the work was done, it not only increased the value of the home, it enticed buyers to the house. The quality and care taken every step of the way was impeccable. The team took great care in their work. The detail was un-paralled! They were very professional, very cautious and respectful in their dealings and communications with me. They kept their work space very tidy and clean compared to other workers who would leave traces of dirt and dust behind.

When I bought my home in Montgomery Village, the first week that I moved in, I saw that the basement shower was not properly installed by the previous owner that I bought the house from. I also saw that the hall way bathroom was not updated. So I immediately reached out to Frank again because the basement bathroom was leaking water on the floor. Frank came in, looked at it, and advised me on what I need. He immediately mobilized his team and remodeled the basement shower, replacing the frame with glass which made the shower more sturdy. Since then, there were no more leaks!

In the last one month, I reached out again to Frank to help with remodeling the hall way bathroom and install a fan in the same bathroom. I also asked that a light fixture be installed in my sister’s bedroom. Again, Frank and Mr. Kim scheduled Antonio and Fred to do the work. Amy called me all the time to remind me of who was scheduled to come. Amy was always very polite and very warm whenever she called. Antonio came and did the tile install and all the time that he was around, he was very professional and he kept his work space clean. Fred did all the plumbing perfectly. Frank came periodically on site to inspect the work and kept in touch with me on my mobile to check in and give me updates. Everyone asked me for feedback because they cared about customer service.

All through the work period, they even made recommendations of additional home improvements that I need to plan for. I am so very happy with everyone and with the job done and I cannot wait to get them back again in the future to act on the recommendations.

I intentionally wanted you to know what a great team you have. I also do this kind of feedback to other contractors because I believe it is important to show gratitude when given and received.

Thank you so very much Frank! Please thank Mr. Kim, Fred and Antonio also!

Sincerely,
Ms. O.

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